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TOUCHPOINT ANALYSIS

Especially with medical products used in home care, there are many points of contact between the user and the product or brand. Knowing these points of contact helps to create a holistic user experience.

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WHAT?

All points of contact of the users with a product are analysed. Observations and interviews are used to discover typical sequences and connections.

WHEN?

For a touchpoint analysis you need an existing product. Usually the analysis is used at the beginning of the development and is carried out on the basis of a previous product in order to discover potential for improvement.

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RESULT

A graphical overview of the various touch points, showing both the sequence and dependencies between the individual touch points.

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Blood Gas Monitor

Learn more about our project to develop and test a monitor for continuous blood gas measurement for neonates and adults in intensive care units.

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Bed Controller

Sometimes control is everything. Find out in our case study how we support nursing staff in the optimised care of residents with a new type of Bed Controller.

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Diabetes Care

Millions of people worldwide suffer from diabetes. We had the opportunity to be part of a new development that aims to improve patient care. Our case study shows the way from the first scribbles to advanced tests.

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Blood Gas Monitor

Learn more about our project to develop and test a monitor for continuous blood gas measurement for neonates and adults in intensive care units.

Bild Platzhalter

Bed Controller

Sometimes control is everything. Find out in our case study how we support nursing staff in the optimised care of residents with a new type of Bed Controller.

Bild Platzhalter

Diabetes Care

Millions of people worldwide suffer from diabetes. We had the opportunity to be part of a new development that aims to improve patient care. Experience the story.

OTHER USER RESEARCH METHODS

Would you like more user research? Browse through our other methods!

Would you like more user research? Browse through our other methods!

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Contextual Inquiry

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On-Site Visits/Field Observation

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Persona/Empathy Maps

LET US BEGIN!

Are you interested in a quick, goal-oriented and respectful cooperation at eye level? Get in touch and together we will find out how we can support you.

Are you interested in a quick, goal-oriented and respectful cooperation at eye level? Get in touch and together we will find out how we can support you.

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