USER RESEARCH

Understanding your own users and their processes, problems and needs is the basis for developing successful products. With our team of experienced user experience researchers, we help you to get to know your customers even better.

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GOOD USER RESEARCH

Choosing the right method and interviewing the right person is crucial for success. We support you in quickly and easily finding the approach that suits you and your requirements.

Choosing the right method and interviewing the right person is crucial for success. We support you in quickly and easily finding the approach that suits you and your requirements.

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QUALIFICATION

Good user research is quality work. All our employees go through an extensive training program before they are deployed for the first time. Our certification as Medical Devices Usability Expert and our internal training as a specialist for market and social research ensure that only qualified personnel are deployed for you.

EQUIPMENT

At our two locations in Darmstadt and Bonn, we have a total of 5 UX laboratories with attached observation room as well as group rooms for conducting focus groups and group discussions. Thanks to our partner network, we are on the road for you everywhere. Nationally and internationally.

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OUR PROCESS

User research is teamwork. Together with you, we work out your questions and help you to find the right approach. Transparency is our top priority here. You may see and accompany every step of our work.

SELECTED METHODS

Your multitude of questions is reflected in our multitude of user research methods. Get a first overview or ask if you are looking for something special.

Your multitude of questions is reflected in our multitude of user research methods. Get a first overview or ask if you are looking for something special.

OnSite_Feldbeob Klein

On-Site Visits/Field observation

Understanding processes in a real environment

Contextual Inquiry Klein

Contextual Inquiry

See processes in the real environment, ask and understand the background on site

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Interview

Fully understand backgrounds and discover needs

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Empathy Maps/Personas

Describe users concisely and communicate internally

Touchpoint Klein

Touchpoint Analysis

Visualize and understand contact points

SUITABLE CASE STUDIES

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Blood Gas Monitor

Learn more about our project to develop and test a monitor for continuous blood gas measurement for neonates and adults in intensive care units.

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Bed Controller

Sometimes control is everything. Find out in our case study how we support nursing staff in the optimised care of residents with a new type of Bed Controller.

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Diabetes Care

Millions of people worldwide suffer from diabetes. We had the opportunity to be part of a new development that aims to improve patient care. Our case study shows the way from the first scribbles to advanced tests.

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Blood Gas Monitor

Learn more about our project to develop and test a monitor for continuous blood gas measurement for neonates and adults in intensive care units.

Bild Platzhalter

Bed Controller

Sometimes control is everything. Find out in our case study how we support nursing staff in the optimised care of residents with a new type of Bed Controller.

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Diabetes Care

Millions of people worldwide suffer from diabetes. We had the opportunity to be part of a new development that aims to improve patient care. Experience the story.

OUR FURTHER SERVICES

Usability Testing Groß

Recruitment

Through our user database we gain the users you need for your studies. Laymen, patients and health care professionals. We do not have your users? You will find our recruiters by manual work!

User Interface

User Interface Design

Ease of use is crucial for medical devices. Good user interface design increases safety, saves training costs and inspires your customers. We can help you with this!

Usability Testing Groß

Usability Testing

For approval, you as a manufacturer must prove that the operation of your medical devices is safe. Our TÜV Rheinland certified Medical Devices Usability Experts verify this for you in formative and summative studies!

OUR FURTHER SERVICES

Contact

Recruitment

Through our user database we gain the users you need for your studies. Laymen, patients and health care professionals. We do not have your users? You will find our recruiters by manual work!

User Interface

User Interface Design

Ease of use is crucial for medical devices. Good user interface design increases safety, saves training costs and inspires your customers. We can help you with this!

Usability Testing Groß

Usability Testing

For approval, you as a manufacturer must prove that the operation of your medical devices is safe. Our TÜV Rheinland certified Medical Devices Usability Experts verify this for you in formative and summative studies!

LET US BEGIN!

Are you interested in a quick, goal-oriented and respectful cooperation at eye level? Get in touch and together we will find out how we can support you.

Are you interested in a quick, goal-oriented and respectful cooperation at eye level? Get in touch and together we will find out how we can support you.

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