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We had the privilege to support LivaNova with a researcher from our team in usability evaluations and human factors measures for a class 2 medical device (heart-lung machine). Both in Europe and in the USA.

In this testimonial, Nicole Martinez talks about the joint collaboration and the reasons why she would recommend Custom Medical to anyone needing usability evaluation support.

Our task

Accompanying support for usability evaluations and human factors measures in Europe and USA by a usability and user experience researcher from our team.

Two female employees in front of a computer screen plan initial measures for a project.
A patient monitor is in focus. Before that, a test setup for a summative evaluation.


For the usability evaluations of a project, there was a lack of internal user researchers and a long-term functioning support had to be found that is familiar with the field of usability evaluations for medical devices.


Long-term support and cooperation in the usability evaluations was ensured.

We were able to help with the monitoring of the usability studies in Europe and the USA.

A female staff member in scrubs performs surgery on a patient simulator.

Let’s get started!

Do you want to work together quickly, purposefully and pragmatically? Get in touch and we’ll find out together how we can support you.